Warranty Assistance

WARRANTY ASSISTANCE

YOUR RECEIPT FOR REPAIRS:

Your receipt for repairs was generated and emailed to you when you completed your service purchase through our secure Shopping Cart. The detailed information about the service procedures performed on your watch (kinetics excluded) was included in the original invoice estimate emailed to your prior to your payment. Please print and save these documents.

HOW TO CARE FOR YOUR WATCH :

For answers to many common and not-so-common questions about your watch, please visit our Watch Owner’s FAQ.

YOUR LIMITED WARRANTY :

Your specific warranty period was printed on your original email invoice/estimate for repairs. Prior to sending in your watch for repair, you agreed to our terms and conditions of service, printed on your shipping and repair authorization form and available and explained in detail on our Legal Notice page. Only replacement parts associated with your repair (for kinetics – the capacitor only), and/or repaired items are covered by this limited warranty. This warranty DOES NOT COVER damage, stoppage and/or poor time keeping caused by ABUSE (such as exposing the watch to environments or conditions in which it was not designed to operate), NEGLECT (such as leaving the watch in a hot car, failing to have the watch serviced properly at regular intervals, etc.), MODIFICATION (such as adding parts to the watch, or opening the caseback to expose the movement, etc.), SHOCK (such as dropping/slamming the watch onto a hard surface, hammering with the watch on, etc.) or WATER (water damage to the inside of the watch - the movement, dial, hands or crystal).

WHAT WILL VOID YOUR LIMITED WARRANTY :

Detailed information on this topic can be found on our Limited Warranty page. Some examples of conditions NEVER to expose your watch to include, but are not limited to, the following: solvents and/or oils; hot/soapy water (such as in the shower); high pressure water (such as a jet stream of water); a hot tub; a sauna; chemicals (such as perfumes, hair gels, etc.); the washing machine; the dryer; the hot dashboard of your car; a drop onto a hard surface; leaving the screw-down crown unscrewed; operating the pushers of your watch while in or around water; opening the watch to work on it yourself or to “see” what was done; having someone else (even the manufacturer) open the watch to inspect or diagnose/repair it; strong shocks (such as hammering, operating power equipment, striking your hand/wrist on a hard object), etc. Other scenarios constituting abuse, neglect, modification, shock, etc. are possible.

DO NOT EXPOSE your watch to hot, caustic, wet, slippery and/or high-pressure/high-stress/shock, and/or mistake-waiting-to-happen situations unless YOU are willing to ASSUME ALL RISK!

WHAT TO DO IF YOU REQUIRE WARRANTY ASSISTANCE

If you believe your repaired watch is not working properly, and desire a warranty evaluation, the following procedures MUST be followed:

1.        SCREENING - Email us (do NOT call) at service@bestfixwatch.com. Include your name, the approximate date of service, and the type of watch which was repaired. We will then send you the necessary warranty screening documents for you to complete and return to us prior to sending the watch back to us.

2.      EVALUATION - If we determine that your watch qualifies for a warranty evaluation, we will contact you to mail the watch to us for this purpose. Shipping and insurance charges are at your expense.

3.      SERVICE - Should we determine that the watch qualifies for warranty service, and was not exposed to one of the conditions described in our exclusions, we will repair the watch and return it to you free of charge. If the watch is found to have damage and/or a problem(s) not covered by our limited warranty, and/or requires additional and/or new service not originally addressed in your first repair, we will notify you of the cost to repair the watch. If you decline service the estimate/return shipping charge is $30.

NOTE – Please be clearly advised, per our terms and conditions of service - All estimate & repair fees are NON-REFUNDABLE.