Warranty Assistance

WARRANTY ASSISTANCE

WHAT TO DO IF YOU REQUIRE WARRANTY ASSISTANCE

If you believe your repaired watch is not working properly, and desire a warranty evaluation, the following procedures will insure that your warranty evaluation request receives prompt attention:

1. COMPLETE & SUBMIT the request below. We will review your request, and respond with the appropriate return instructions:

Request for Warranty Evaluation Form

To receive our warranty evaluation request form, please complete all fields below, then click on the 'SUBMIT' button.

First Name:

Last Name:

Phone:

Date Service/Repair
Performed on Watch:

Email:

Describe the problem
you are having with
your repaired watch:

NOTICE: Problem submitting this form? Please contact us using this link.

2. EVALUATION - When we receive your watch, we will review your request form and evaluate your watch. We will contact you via e-mail once we have completed the warranty evaluation with any applicable questions that we have.

3. SERVICE - Should we determine that the watch qualifies for warranty service, and was not exposed to one of the conditions described in our limited warranty exclusions, we will repair the watch and return it to you free of charge. If the watch is found to have damage and/or a problem(s) not covered by our limited warranty, and/or requires additional and/or new service not originally addressed in your first repair, we will notify you of the cost to repair the watch. In many cases this cost is much less than normal service. If you decline service the estimate/return shipping charge is $30.

IMPORTANT – We respond to e-mail warranty request inquiries utilizing the form in Step 1 (above). Please do not e-mail or call to inquire, as you will only be directed to this page. Thank you for your compliance.

NOTICE - Be clearly advised, per our terms and conditions of service - All estimate & repair fees are NON - REFUNDABLE.

YOUR LIMITED WARRANTY :

Your specific limited warranty period was printed on your original e-mail invoice/estimate for service, and covers only the original repair quoted in your estimate. Prior to sending in your watch for repair, you agreed to our terms and conditions of service, printed on your shipping and repair authorization form and available and explained in detail on our Legal Notice.

Your limited warranty DOES NOT COVER damage, stoppage and/or poor time keeping caused by ABUSE (such as you doing something improper to and/or with the watch), NEGLECT (such as leaving the watch in a hot car, failing to have the watch serviced properly at regular intervals, etc.), MODIFICATION (such as adding parts to the watch, or opening the caseback to expose the movement, etc.), SHOCK (such as dropping/slamming the watch onto a hard surface, hammering with the watch on, etc.) or WATER/MOISTURE/FLUIDS (fluid or moisture damage to the inside of the watch - the movement, dial, hands or crystal).

WHAT WILL VOID YOUR LIMITED WARRANTY :

Detailed information on this topic can be found on our Limited Warranty page. Some examples of conditions NEVER to expose your watch to include, but are not limited to, the following: solvents and/or oils; hot/soapy water (such as in the shower); high pressure water (such as a jet stream of water); a hot tub; a sauna; chemicals (such as perfumes, hair gels, etc.); the washing machine; the dryer; the hot dashboard of your car; a drop onto a hard surface; leaving the screw-down crown unscrewed; operating the pushers of your watch while in or around water; opening the watch to work on it yourself or to “see” what was done; having someone else (even the manufacturer) open the watch to inspect or diagnose/repair it; strong shocks (such as hammering, operating power equipment, striking your hand/wrist on a hard object), attempting to adjust the calendar setting when the watch is at or near a calendar change (you will break it), etc. Other scenarios constituting abuse, neglect, modification, shock, water/moisture/fluid damage, etc. are possible.

DO NOT EXPOSE your watch to hot, caustic, wet, slippery and/or high-pressure/high-stress/shock, and/or mistake-waiting-to happen situations unless YOU are willing to ASSUME ALL RISK!

YOUR RECEIPT FOR REPAIRS:

Your receipt for repairs was generated and emailed to you when you completed your service purchase through our secure Service Cart. The detailed information about the service procedures performed on your watch (kinetics excluded) was included in the original invoice estimate emailed to your prior to your payment. Please print and save these documents.

HOW TO CARE FOR YOUR WATCH :

For answers to many common and not-so-common questions about your watch, please visit our Watch Owner’s FAQ.