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Limited Warranty:
If you are in need of BfW's warranty repair service, please visit our Warranty Assistance page.
A variety of limited repair warranties are offered depending on the level of service that applies to your purchase:
Quartz Watch Overhauls are covered for one (1) year from the date of service.
Standard to Medium-Grade Mechanical and vintage mechanical watches are warranted from the date of service through 6 months. This will be discussed with you at the time your estimate is completed.
High-Grade Mechanical & Quartz watches are warranted from the date of service through 12 months, with some warranties granted through 2 years (as specified at the time of repair). This warranty covers only the parts installed at the time of service. This will be discussed with you at the time your estimate is completed.
Kinetic Watch Service (basic and intermediate levels) warrants only the capacitor for one (1) year from the date of repair by BfW. Complete Kinetic service warrants all work and the capacitor for one (1) year. For more information on the Kinetic warranty, please see the legal notice at www.kineticrepair.com.
Exclusions From Warranty (what is not covered):
- Damage from neglect, abuse, modification, shock or water damage
- Watch bands/bracelets, crowns and/or stems
- Balance staffs (if you drop it, it will BREAK)
- Crystals
- Repairs or open-case inspection and/or tampering performed on the watch by anyone other than BfW Co., Inc. This is considered "modification."
More on WATER DAMAGE, which we do NOT warranty or provide coverage for.
We may pressure test your watch and confirm that your watch is water resistant to applicable ISO standards when it leaves our shop, but we can not control what you do with it once it is in on your wrist.
Some examples of things NEVER to do with your watch, as doing so will VOID your limited warranty, and may cause severe damage to your watch:
- Change the oil in your BMW (expose the watch to oil/solvent).
- Shower (expose the watch to hot, soapy, high pressure H20).
- Go hot tubbing (see above).
- Go into a sauna (see above).
- Put goop in your hair (expose the watch to chemicals).
- Play with solvents while cleaning your gun, etc.
- Leave the watch in your pants and wash your pants in the washing machine.
- Drop the watch from a height of 4-5 feet or more onto a hard surface, such as tile or cement.
- Run over the watch with your car.
- Fail to close the screw-down crown properly and then immerse the watch in a liquid substance.
- Attempt to operate chronopushers on a watch while underwater.
- Attempt to operate the crown of your watch while it is underwater or in the vicinity of water.
- Attempt to open the watch to "see" what was done or what is wrong.
- Have another "watchmaker" (foreign national at the jewelry store or mall) open the watch to "see" what was done or what is wrong.
- Fail to secure the watch bracelet and then the watch falls off your wrist while riding your moto-guzzi.
- Place your hand (with the watch on) down the garbage disposal . . . (does not end badly for the hand), and then realize you can't get your hand out without pulling your watch off and leaving the watch behind inside the garbage disposal, and then (you guessed it), turning the garbage disposal on to help the watch "unstick" itself.
Purchase a $30 Casio G-Shock if you desire to expose a watch to any of the above situations.
Basically exposing the watch to hot, caustic, slippery and/or high-pressure and/or high-stress/shock, and/or mistake-waiting-to-happen situations.
Yes, the above are things that customers have done to their expensive watches. In almost every case, their watch was severely damaged. And no, we did not cover the watch as a warranty repair. Not even your original, manufacturer's warranty would have covered the watch in these conditions.
If you do any of the above, or approximate any of the above actions to/with your watch, and it stops, gets wet inside, becomes crushed/deformed or explodes, you can always send it in for a warranty evaluation; however, your limited repair warranty does NOT cover damage from abuse, neglect, modification, shock or water damage.
IMPORTANT CONSIDERATION #1: It is not always possible to get a watch, particularly vintage watches, to keep exact time. This is also true of low-grade mechanical watches, older watches that have been neglected, and watches that have been damaged by prior faulty repairs. Even if everything has been properly repaired by BfW Co., a watch may not regulate time with an extreme level of accuracy. Should this occur BfW Co. will work with you to solve the problem, if you will work with us. This is a two-way street, and patience is required to aid these watches in keeping as accurate time as they were originally intended to keep.
IMPORTANT CONSIDERATION #2: Warranties are determined by the level of service you pay for, the condition or grade of your watch, and the service payment quote specifics that you receive from the watchmaker via an email quote for repairs. Please retain all email correspondence. Also, if paying utilizing our secure shopping cart, please retain (print out) the payment invoice when given the option during the payment process. If you are paying by credit card over the phone, you will receive an email confirmation of charges that will serve as your official receipt for service. These documents will serve as your proof of warranty and are required if you are requesting that your watch be evaluated for warranty service.
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