Shipping Is EASY:

Your watch's safe arrival, proper identification and rapid estimate is VERY important.  Please follow these shipping instructions as you prepare to mail your watch. 

ATTENTION:  BEFORE YOU MAIL YOUR WATCH, please read our Service FAQ (frequently asked questions).  This will give you a thorough understanding of how our repair process works.  Please call if you have a question AFTER you have read the Service FAQ.

A rapid repair estimate is as easy as 1 - 2 - 3 !!!!

SHIPPING INSTRUCTIONS OVERVIEW:

SEND IT TODAY!

STEP 1 - Purchase a Repair Estimate

STEP 2 - Download & Complete the Repair Form

STEP 3 - Package & Mail Your Watch

We accept a limited number of watches each month for estimates.  This allows us to control the flow of our intake of watches, and most importantly to enhance the quality and efficiency of our customer service. 

Following this process insures that your watch will be estimated efficiently, and also insures an expedited priority in our repair queue (line). 

#1 - Purchase a Repair Estimate

Please be advised that to be accepted for a repair estimate, your watch must arrive with its estimate fee paid in advance.  This is very easy to do utilizing our secure shopping cart.   We offer three (3) estimate types:

1. REGULAR - To purchase an estimate for a watch valued by you at less than $500, click here to purchase a regular estimate ($30).
2. ADVANCED - To purchase an estimate for a watch valued by you at more than $500, and less than 20-years old, click here to purchase an advanced estimate ($60).
3. EXTENSIVE - To purchase an estimate for watches of any value level, but which have water damage, OR which are vintage mechanical watches (over 20 years old), click here to purchase an extensive estimate ($95).

Do NOT be tempted to send your watch to a company offering "FREE" estimates and/or "FREE" shipping!

#2 - Download & Complete The Repair Form

After you purchase your estimate you will receive two (2) emails from us.  The first e-mail is a receipt for your estimate.  Please keep this e-mail for your records.  You do not need to enclose this receipt. 

IMPORTANT!  The 2nd e-mail you receive will be a 'download products notice.'  You MUST open this e-mail and download the repair/shipping authorization form which is in PDF format.  Download, print out and complete the Shipping/Repair Form.  We will ONLY ship your watch back to you at the address you specify on this form.  Please be sure to accurately describe the problem you are having with the watch and any other service you desire to have performed.  Be sure to record any numbers on the back of your watch on the form, and indicate the value of your watch on the form.  You may also wish to keep a copy of the form for your records.

#3 - Package & Mail your Watch

A.  Protect your Watch:
Place the completed shipping form and your watch in a zip-lock bag, and then WRAP your watch in bubble wrap.  Do NOT place tape directly on the watch.   Do NOT send more than one watch in ONE box.  Ever.  Use separate boxes, separate postage and insurance, separate everything.

DO NOT SEND THE WATCH IN ITS ORIGINAL WATCH CASE/GIFT/BOX, as it offers NO protection and encourages postal theft, and we will throw this box away if you send it.  This means you will NOT get it back.   

B.  Boxing your Watch: 
The post office has FREE priority mail boxes, if you utilize priority mail.  Look for the small, video-tape-size box.  DO NOT USE A PADDED ENVELOPE, and DO NOT SEND THE ORIGINAL WATCH/GIFT BOX!  Fill the box FULL of packing material (paper or foam peanuts).  

C.  Mail your watch via USPS Priority or Registered Mail:  Be sure to INSURE your watch for its depreciated, replacement value, and send it with delivery confirmation and/or signature required.  Retain a copy of ANY and ALL shipping and insurance documents and receipts.  If you value your watch at $5,000 or under, then you may purchase PRIORITY mail postage and insurance (with free delivery confirmation) for your watch on-line at www.usps.com. 

If you value the watch at more than $5,000, then you will have to mail it USPS Registered mail, and take it to the Post Office (aka 'stand in line').  Do NOT send your watch "First Class," and do NOT under-insure your watch (such as for $50 or less). 

WE ARE NOT RESPONSIBLE FOR WATCHES THAT ARE LOST OR STOLEN IN TRANSIT.  If your watch is lost or stolen in transit to us, the USPS will ONLY pay an insurance claim if YOU paid for insurance, and if YOU have evidence supporting the value you declared on the INSURED watch when you shipped it to us.

IMPORTANT - We do NOT recommend FedEx or UPS shipments.  Also, do NOT put the word "watch" on the address label or the package!

Information on Shipping Carriers, Security in Transit & INSURANCE for your watch (please READ!):

Please ship your watch either insured or registered United States mail.  This is the "POST OFFICE."

While you are free to utilize whichever carrier you desire to ship your watch to us, we can only recommend the United States Postal Service. 

Please be advised that if YOU choose to utilize FedEx or UPS, it is 100% at YOUR risk.  Should your watch become lost or damaged utilizing FedEx or UPS, we will NOT be held liable or responsible.  This includes any situation where either FedEx or UPS states that we "signed" for your watch/package.  FedEx does NOT pay claims on lost watches because they consider them to be "jewelry." UPS is known to "driver release" packages (leave the package on the doorstep of a house or facility) WITHOUT obtaining ANY signature.

Translation - If YOU choose to utilize FedEx or UPS to ship YOUR watch, and your watch is stolen/missing or damaged when it arrives at our facility, WE WILL NOT BE HELD LIABLE.  YOU will have to file a claim with FedEx and/or UPS for the amount YOU insured the watch for when YOU shipped it.  If UPS and/or FedEx refuses to pay the claim, or only pays a partial amount of your claim, BfW Co, Inc. will NOT pay you to compensate for any loss, nor and difference in the amount you believe you may be owed.  If you are concerned about any of these scenarios, the solution is to ship your watch via USPS Registered Mail!  This posting constitutes adequate NOTICE of our shipping information.

The USPS (The United States POST OFFICE) is your best choice as the USPS WILL:

• Pay insurance claims on lost watches providing you have proper documentation of value.  Payment may take up to 3 months.
  
• Require us to SIGN for your insured package when valued/insured by you at more than $50.
  
• Have the best track record for on-time and secured shipments. 
  

We know and TRUST the United States Post Office.  Believe us, if we could utilize a better service, we would.  But there are no other better services to ship a valuable item such as your watch. 

If you are concerned about security for a particularly rare or expensive watch, consider utilizing US Postal Service REGISTERED mail.  This is tracked by a postal worker at each transit point, and is kept under lock and key each leg of the journey.  Insure the watch for its full replacement value.  You can also request Delivery Confirmation.  This will allow you to confirm the watch's delivery, but will not allow tracking.  More information on these services is available at www.usps.com.  

We will email you after we have received your watch and have performed the estimate.

Our shipping address is: 

BfW Co. Inc.
704 Pennsylvania Dr.
Denton, TX 76205    

Payment Information:

The following forms of payment are accepted:

Personal Checks & Money Orders:

* Due to FRAUD, we no longer accept MONEY ORDERS.  Personal checks require two full weeks to clear before the payment is accepted by us as confirmed.   

Credit Cards & Paypal:

We accept payments via American Express, Master Card, Visa, Discover and Paypal.

* Please note that we will ONLY ship to the same billing address as is on file with your credit card company.

Prepayment of Estimates & Repairs:

* The minimum diagnosis charge is $30 ($60 for high-end & $95 for water-damaged and/or vintage watches).  This includes the estimate/diagnosis charge plus return shipping if you decide to decline the repair.  Some higher value watches may require additional postage for higher value insurance.  If you approve the estimate, the estimate fee is applied to the repair cost. 

*WARNING:  If you send us your watch without prepaying for an estimate, we will contact you to discuss your options, which will be:

1. To purchase any potentially remaining available estimate slots for the current month.
2. We can hold your watch until the next month when an estimate slot becomes available.
3. You can pay our required $30 fee to return the watch to you without an estimate being performed.