SHIPPING INSTRUCTIONS:

Your watch's safe arrival, rapid estimate and identification is VERY important.  Please follow these shipping instructions as you prepare to send in your watch. 

ATTENTION:  BEFORE YOU MAIL YOUR WATCH, please read our Service FAQ (frequently asked questions).  This will give you a thorough understanding of how the repair process works.  Please only call if you have a question AFTER you have read the Service FAQs.

A rapid repair estimate is as easy as 1 - 2 - 3 !!!! 

STEP 1 - Purchase a repair estimate.

We accept a limited number of watches each month for estimates.  This allows us to control the flow of our intake of watches, and most importantly to enhance the quality and efficiency of our customer service.  Prepaying your estimate insures that your watch will be estimated within 72 hours of its arrival, and also insures an expedited priority in our repair queue (line). 

Please be advised that to be accepted for a repair estimate, your watch must arrive with its estimate fee paid in advance.  This is very easy to do utilizing our secure shopping cart. 

To purchase an estimate for watches valued at less than $700, click here to purchase a regular estimate ($25).

To purchase an estimate for watches valued at more than $700, click here to purchase an extended estimate ($50).

To purchase an estimate for watches of any value level, but which have water damage, OR which are vintage mechanical watches (over 25 years old), click here to purchase an extensive estimate ($75). 

STEP 2 - The Repair/Shipping Form:

Download, print out and complete the Shipping/Repair Form.  The form is only available AFTER you have made your purchase of a prepaid estimate through our secure shopping cart, and is emailed to the email address you specify during our secure checkout.  Please be sure to accurately describe the watch problem on this form, AND what you want performed (ie level of service, etc.). 

STEP 3 - Packaging & Mail your watch:

A.  Protect your Watch:
Place the completed shipping form and your watch in a zip-lock bag, and then WRAP your watch in bubble wrap.  Do NOT place tape directly on the watch.  

ATTENTION:  DO NOT SEND THE WATCH IN ITS ORIGINAL WATCH CASE/GIFT/BOX, as it offers NO protection.  ONLY SEND ONE WATCH in a box.  Do NOT send more than one watch in a box.  Ever.  Use separate boxes, separate postage and insurance, separate everything.

B.  Boxing up your Watch: 
i. The post office has FREE priority mail boxes, if you utilize priority mail.  Look for the small, video-tape-size box.  DO NOT USE A PADDED ENVELOPE, and DO NOT SEND THE ORIGINAL WATCH/GIFT BOX!
ii. Fill the box FULL of packing material (paper or foam peanuts).  

C.  Mail your watch via USPS Priority or Registered Mail!

The shipping address is: 

BfW Co. Inc.
704 Pennsylvania
Denton, TX 76205  

IMPORTANT - We do not accept FedEx shipments.  Also, do NOT put the word "watch" on the address label or the package!

Information on Shipping Carriers & INSURANCE for your watch in transit (please READ!):

Please ship your watch either insured or registered mail.

We do not have a recommendation on which carrier to use when sending your watch, except to advise you that both FedEx and DHL will  NOT pay an insurance claim on a lost watch.  UPS will only consider paying an insurance claim on a lost watch if your watch is LESS than 50% precious metal (gold, silver or platinum) by weight.  The USPS is your best choice as they WILL pay insurance claims on lost watches, and have the best track record for on-time and secured shipments. 

If you are concerned about security for a particularly rare or expensive watch, consider utilizing US Postal Service REGISTERED mail.  This is tracked by a postal worker at each transit point, and is kept under lock and key each leg of the journey.  Insure the watch for its full replacement value.  You can also request Delivery Confirmation.  This will allow you to confirm the watch's delivery, but will not allow tracking.  More information on these services is available at www.usps.com.  

We will email you after we have received your watch and have performed the estimate. 

PAYMENT INFORMATION:

The following forms of payment are accepted:

Personal Checks & Money Orders:

* Watch repairs paid with a personal check will ship 10 days after the check is deposited in BfW Co's account.   

Credit Cards & Paypal:

We accept payments via American Express, Master Card, Visa, Discover and Paypal.

* Please note that we will ONLY ship to the same billing address as is on file with your credit card company.

Prepayment of Estimates & Repairs:

* The minimum diagnosis charge is $25 ($50 for high-end & $75 for water-damaged and/or vintage watches).  This includes the estimate/diagnosis charge plus return shipping if you decide to decline the repair.  Some higher value watches may require additional postage for higher value insurance.  If you approve the estimate, the estimate fee is applied to the repair cost. 

*WARNING:  If you send us your watch without prepaying for an estimate, we will contact you to discuss your options, which will be:

1.  To purchase any potentially remaining available estimate slots for the current month, or
2.  We can hold your watch until the next month when an estimate slot becomes available, or
3.  You can pay our required $30 fee to return the watch to you without an estimate being performed.

Attention Negotiating Customers: Please be advised that we do NOT negotiate the price of repairs.  Do NOT send us your watch for an estimate if you are planning on negotiating. 

* NO watch will be estimated or repaired without the required pre-payment.

C.O.D.

* C.O.D. is NOT an option for the payment of repairs, or inbound shipping of a watch.

Copyright © 2006-08. All Rights Reserved.