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Legal Notice

JW Safranek, Owner of BfW Co Inc.

TERMS & CONDITIONS OF SERVICE:

Terms & Conditions Overview:

We do NOT do 'free repair quotes.'  If you send a watch to us for a repair quote, and decline our repair invoice, you WILL be charged a decline fee dependent upon the type of watch sent for the quote (Seiko Kinetic $25, Modern quartz or mechanical or high-value Seiko $49.95, or vintage/rare/rusted/high-value quartz or mechanical $79.95).  Repair quote fees, service charges, watch parts, and service decline fees are non-refundable.  All sales are final.  Watches sent to us with no pre-paid repair quote, or who decline service and do not pay the repair decline fee are treated as abandoned property 30 days after the unpaid invoice date of repairs.

We are not responsible for articles lost or damaged in transit to our from our facility.  We will ONLY ship your watch back to you at the address YOU specified on your original Shipping/Repair Authorization Form.  If you desire us to ship your watch back to you at a different address than you specified on the Repair/Shipping Authorization Form, you must complete a "Ship to Change Order" (SCTO), the cost of which is $20.

The insurance value you declare (on the Repair/Shipping Authorization Form) should be for a watch in working condition, and in the event of a loss or damage, you must be prepared to defend this amount with acceptable
 'Proof of Value.'

Only one watch may be sent per box (shipment) to us.

We are not liable for damage/defects to the watch that are present when the watch is received by us, and this will be documented.


Limited Repair Warranty - Only replacement parts and repaired items are covered by the limited, non-transferable warranty.  This limited warranty extends only to BfW Co's reattempts of the original repair.  This limited warranty extends only to the purchaser of service, is non-transferable, and has exclusions.

Limited Warranty Exclusions - This limited warranty does NOT cover neglect, abuse, modification or tampering, shock, owner ignorance, water damage of any type, or return shipping for watches found to have a problem covered by the terms of our limited warranty.  We reserve the right to deny limited warranty coverage in instances where it can be determined that a qualifying exclusionary act has occurred, and/or the customer has filed a BBB complaint, and/or a credit card chargeback or Paypal claim, or  is unable to provide suitable evidence (a dated receipt and/or invoice number) which demonstrates that he or she paid for service to a watch which we repaired.  To submit a limited warranty evaluation request, please visit our warranty assistance page.

Watch gift boxes (the small box that your watch came in when you purchased it new) that arrive with a watch for a repair quote are discarded by us, and are not returned to the customer.

Watch repair invoices not paid within 30 days of email invoicing are deemed abandoned property.

Replica watches received by us from the customer will be documented for law enforcement purposes, and provided a repair quote or repair decline fee is paid, returned to the customer with NO REPAIRS, and NO INSURANCE value, and NO REFUND of any repair quote or repair decline fees.  Replica watches with unpaid repair decline fees (more than 30 past due) are deemed abandoned property.

Failure to complete, agree to and sign the Repair/Shipping Authorization Form, and to submit this form with your watch for diagnosis and repair, will result in refusal of service, no refund of any repair quote fees paid, and return with NO SERVICE.  If no repair quote fee was paid, customer will be invoiced for a repair decline fee, which must be paid prior to the watch being returned, unrepaired.  Watches with unpaid repair decline fees (more than 30 past due) are deemed abandoned property.

If you experience a problem with your repaired watch, please contact us via our warranty assistance page so that we may examine our work in greater detail and take the necessary steps to rectify the problem.  We have thousands of satisfied customers, and an A+ rating with the BBB.

If you fail to declare an insurance value on your Repair/Shipping Authorization Form, our liability for your watch is $0.00, and the watch will be insured for no more than the repair cost (if you paid for repair service), when it is mailed back to you.

Our Privacy Policy is available at this LINK.

Detailed Terms & Conditions:

Payment by Check or Money Order: Checks should be made payable to "Bestfix Watch Company." Personal checks will require ten business days to clear prior to any estimates or repairs being performed. Repair for Seiko Kinetic watch repairs may only be made by credit card via Paypal.  We only accept money orders from the United States Postal Service (USPS).

Payment by Credit Card:  We accept all major credit cards through our Paypal business account.  You do not need an account with Paypal to pay for our services using a credit card via Paypal.

All estimates, service and watch parts are non-refundable, and parts may only be exchanged if incorrect as a result of BfW Co's mistake . Watch bands are non-returnable and non-refundable. Our remedy should you require assistance with a warranteed repair, is to evaluate your watch and to provide warranteed repairs, and/or to advise you that the repairs necessary are not covered by the warranty. NO REFUNDS are provided.

All watches sent in for repair estimates should arrive with estimates prepaid (available at our secure shopping cart at www.shop.bestfixwatch.com) and accompanied by a completed shipping/repair authorization form, available as a download only after you have prepaid your estimate fees. If your watch arrives without a prepaid estimate, we will attempt to accomodate you, provided we have available estimate slots for the current month. If, however, we have no estimate slots available for the current month, you can elect to wait a few weeks until the next month of available estimate slots, or we can return your watch unrepaired and undiagnosed, for a return shipping charge of $30.

Cyber defamation, slander and libel - Because of the uncontrolled nature of the Internet, BestFixwatch.com has a policy against cyber defamation. Purchaser agrees not to post any information which is detrimental to the reputation of John W. Safranek and/or BestFixwatch.com on any medium whatsoever including, but not limited to, the Internet, or to any person or organization, and shall not induce a third party to do the same. BestFix Watch.com will pursue damages in cyber defamation, slander and libel incidents to the full extend of the law.

If you send a watch via United States Postal Service, and insure it for $50 or less, USPS is now authorized to leave this level of insured parcel without signature, and we will NOT be responsible for the watch's safe arrival. Please insure your watch for at least $100 to require that it be signed for.

We are NOT responsible for articles lost or damaged in transit to or from our facility.  If you have increased concern for the security of your watch during shipment, our website recommends that you ship the watch to us via ONLY USPS Registered Mail, insured for an amount YOU can defend with PROOF of VALUE, that you request USPS Registered Mail return shipment when you complete your Repair Shipping Authorization Form, and that you select USPS Registered Mail when you PAY for your repair in our service cart.  USPS Registered Mail is the most secure form of transit for a valuable item. 

 
PROOF of VALUE - The insurance value you declare on the Shipping & Repair Authorization form should be for a watch in working condition, and you MUST have PROOF OF VALUE for your watch in the unlikey even that it is damaged or lost in transit to or from our facility.  Acceptable forms of PROOF of VALUE may include:

  • A Dated Sales Receipt for the Watch
  • Invoice of Original Purchase of the Watch
  • A Credit Card Statement for the Purchase of the Watch
  • Other Proof of a Completed Internet Transaction
  • A Professional Jeweler's Appraisal of Value of the Watch

The amount you indicate on the Shipping/Repair Authorization Form is for declaration purposes ONLY, and is NOT considered acceptable PROOF of VALUE.

When your watch is mailed back to you we will request and pay for insurance from the United States Postal Service for the amount YOU indicated on the Repair Shipping Authorization Form.  This means that, should the watch be lost or damaged in shipment (rare), we will file an insurance claim with the United States Postal Service on your behalf, for the amount you indicated on the Repair Shipping Authorization Form.  HOWEVER, the USPS may request PROOF of VALUE (see above).  If the USPS requests PROOF of VALUE for your watch, and you are unable to provide acceptable proof of value, the USPS may DENY any insurance claim beyond the amount you paid for repairs.

If you fail to indicate an insurance value on the Repair Shipping Authorization Form by leaving the space of the form BLANK (sent for repair or dropped off for repair), we will request NO insurance through the USPS when we mail the watch back to you.  Watches shipped to APO addresses will NOT be insured for value as insurance claims on these items may not be paid by USPS.

APO Address Watches - We will NOT be held liable or responsible for loss of damage or customs seizure of ANY watch (repaired and/or returned unrepaired) which we ship to an APO address (i.e. outside of the USA). We will NOT pay a loss claim on any watch sent to an APO address. Be 100% sure you are 100% clear on this BEFORE you send us your watch and request that it be mailed to you at an APO address. There is a special place in Hell for anyone that would steal a military/service-person's watch in transit.

In the unlikely event that you do not receive your repaired watch on time, please contact us.
If you do not indicate an insurance amount on your signed repair authorization form, then we only insure the outgoing watch for any repair fees paid.  When your carrier delivers your insured and/or registered watch package, you will be required to sign for it (NO EXCEPTIONS).

If you are signing for your repaired watch and notice that our blue and white security tape has been cut open or tampered with,
DO NOT SIGN FOR THE WATCH. Tell the carrier that you would like your watch taken back to the carrier's hub facility and left with the supervisor of the facility. You should then go to carrier's hub facility and open the package in the presence of the facility supervisor. This way, if there has been pilfering or loss of the watch, you will have a witness, and can more easily file a loss claim. This is also true if your are about to sign for a registered package. If the brown tape does not have red date stamps on ALL of the seams, or appears to have been opened, DO NOT SIGN FOR OR ACCEPT THE PACKAGE. Have it returned to the postmaster supervisor at your local post office, and then schedule an appointment with the postmaster to open the parcel in his or her presence.

If you receive a repaired watch from us, and then YOU decide to ship it to another destination, WE ARE NOT RESPONSIBLE FOR THE WATCH's SAFE ARRIVAL AT THE SECOND DESTINATION.


We are not liable for damages to the watch that are apparent when the watch is received by us. If damage is found during the intake assessment, it will be noted and photographed, and you will be advised of this damage in writing (via email) prior to repairs being performed.

Repairs and/or parts are warranted (guaranteed) for 6 months, 1 - 2 years, or lifetime (certain power cell replacements) from the date of original repair (depending on the warranty period printed on your repair invoice). We do NOT warranty crystals or case parts of the watch, under any circumstances. If your watch requires warranty service all shipping charges (ougoing and incoming) must be paid by you. We do not reimburse for shipping charges associated with a warranty claim.

Watch battery replacement warranty, when applicable on qualifying repairs (movement replacements), will cover the replacement of the battery when sent under terms by the original purchaser of the qualifying repair, and no additional service will be performed other than replacement of power cell. Purchaser will be responsible for all shipping costs (incoming and outgoing) under this warranty.

Repair Quote Fees & Diagnosis - The minimum repair quote charge is either $24.95, $49.95 or $79.95, depending on the watch type/value and condition.  This fee applies to your repair cost (if you elect to have repairs performed), OR applies to processing and return shipping should you choose not to have repairs completed.  For watches arriving without a prepaid repair quote fee, and that have service declined, will be charged a service decline fee.  Watches with outstanding service decline fees - past due 30 days - are deemed abandoned property.  Repair quote fees are NOT discounted. 

If you submit a watch for repair and do not include a valid email address AND phone number, you will be charged an additional $10.00 administrative fee to cover the time required to type you a physical letter and mail it to you. This fee will also apply to your repair cost (bring the cost of any repair down by that amount) if you elect to have the repair performed.

Refusal to pay the required estimate and/or administrative charges will result in your watch being returned to you ONLY after you pay a required $30.00 USPS Postage Return fee (insurance restrictions apply). If you refuse to pay this fee, your watch will be returned to you via USPS COD for postage and an administrative charge of $30.00 (to cover the cost of our time having to stand in line at the post office to mail your COD package). We do NOT estimate watch repairs for FREE, and anyone that tells you they do this is being dishonest, as they WILL charge you a fee to send the watch back to you, if you decline repairs.

BfW is NOT responsible for watch gift boxes sent by the customer when mailing in a watch for repair. Watch gift boxes are typically thrown away upon receipt of your watch. If you mail us your watch's gift box (the box it came in when you bought it), you are requesting that we throw it away. It is not SAFE to ship the watch in this box, we will NOT store it for you, and we will NOT return it to you. So, if you like the gift box, don't send it. We don't repair gift boxes
.

Failure to accurately complete and submit the BfW Co. shipping form, complete with a working phone number and accurate email address, when mailing in your watch for an estimate or repair will result in a $10 administrative charge being assessed to either the estimate charge or the repair charges.

Notice: Items sent to us without a repair or diagnosis fee, and that are not paid for within 30 days of notice are deemed forfeit, and will be disposed of in accordance with Texas Unclaimed Property Laws.

INSURANCE CLAIMS
for watches lost or damaged in transit:


BfW Co. assumes NO responsibility for your watch while in transit to or from our facilty. Accordingly, you are advised to select the carrier of your preference for shipping the watch to us, and to insure the watch for its correct, depreciated replacement value. We recommend you only send ONE watch at a time, or one watch per BOX, and that you send your watch via a trackable means with signature confirmation. We do NOT answer questions about your watch's arrival status. Check to see if your watch has arrived by TRACKING it with the carrier YOU utilize.

We are NOT responsible for articles lost or damaged in transit to or from our facility.  If you have hightened concern for the security of your watch during shipment, our website recommends that you ship the watch to us via ONLY USPS Registered Mail, insured for an amount YOU can defend with PROOF of VALUE, that you request USPS Registered Mail return shipment when you complete your Repair Shipping Authorization Form, and that you select USPS Registered Mail when you PAY for your repair in our service cart.  USPS Registered Mail is the most secure form of transit for a valuable item. 

The insurance value you declare on the Shipping & Repair Authorization form should be for a watch in working condition, and you MUST have PROOF OF VALUE for your watch in the rare even that it is damaged or lost in transit to or from our facility.  Acceptable forms of PROOF of VALUE may include:

  • A Dated Sales Receipt for the Watch
  • Invoice of Original Purchase of the Watch
  • A Credit Card Statement for the Purchase of the Watch
  • Other Proof of a Completed Internet Transaction
  • A Professional Jeweler's Appraisal of Value of the Watch

The amount you indicate on the Shipping & Repair Authorization Form is for declaration purposes ONLY, and is NOT considered acceptable PROOF of VALUE. 

When your watch is mailed back to you we will request and pay for insurance from the United States Postal Service for the amount YOU indicated on the Repair Shipping Authorization Form.  This means that, should the watch be lost or damaged in shipment (rare), we will file an insurance claim with the United States Postal Service on your behalf, for the amount you indicated on the Repair Shipping Authorization Form.  HOWEVER, the USPS may request PROOF of VALUE (see above).  If the USPS requests PROOF of VALUE for your watch, and you are unable to provide acceptable proof of value, the USPS may DENY any insurance claim beyond the amount you paid for repairs.  

If you fail to indicate an insurance value on the Repair Shipping Authorization Form by leaving the space of the form BLANK (sent for repair or dropped off for repair), we will request no insurance through the USPS when we mail the watch back to you.  Watches shipped to APO addresses will NOT be insured for value as insurance claims on these items may not be paid by USPS.

RETURN SHIPMENT NOTICE:  We will ONLY send the watch back to the PERSON AND THE ADDRESS that is indicated on the shipping/repair authorization form signed by you and included with the watch when it was sent into us for a repair diagnosis and quote - provided that this address is the SAME address as your billing address (if paying by credit card). For high value watches, YOU (the person named on the repair/authorization form) WILL have to SIGN for the watch).  NO EXCEPTIONS!!!  We will insure the watch for the value YOU indicate on the shipping form; however, you should be aware that simply declaring an arbitrary value for your watch on the shipping form, and attempting to file a claim for a lost or damage watch (RARE) may not result in you being paid the value you declare.  Example, you send a fifteen-year-old Tag Heuer quartz watch which is in good condition (not new, but well used). You indicate on the shipping form that this watch is valued by YOU at $1,000. The watch is lost in the mail on its return to you from us (rare). We (BfW) file the claim for insurance, and the carrier's insurance underwriter decides to require that you provide PROOF of VALUE.  You are unable to produce any sales receipt for the watch.  The USPS decides NOT to honor the insurance claim, and you will receive NO REIMBURSEMENT for the loss of your watch.

NOTICE: If you are going to value your watch at a specific amount, it is your responsibility to defend this amount with a formal appraisal by a third party (jewler) and/or with a receipt for the watch when purchased new. The "new" value of our watch may also not be allowed as evidence of its current depreciated replacement value by theUSPS insurance adjuster. BfW does not perform an appraisal of value suitable for an insurance claim on your watch when it is in our possession for an estimate or for service.


In the rare event that your watch is lost on its return to you, your payments for repairs are NOT REFUNDABLE.

If you live at a residence that allows the delivery of insured packages to areas not under your immediate control, such as an apartment complex, duplex, town homes, etc., and your residential management authority and/or postal carrier elects to deliver your insured package (watch) into any area(s) outside of your immediate control and/or to a third party (not the intended addressee), then your insurance claim for a watch that is "lost" will be denied by USPS. BfW Co. Inc. assumes NO liability for watches or packages with watches lost under these circumstances.

If your watch is lost (rare) while being shipped back to you, and an insurance claim is paid to BfW Co. by the carrier, you WILL be required to sign a notarized affidavit of non-receipt of your watch prior to any insurance check being issued to you by BfW Co. Should you fail or refuse to sign this affidavit and have it notarized (at your expense), NO insurance payment will be made to you by BfW Co.


REPLICA WATCHED SENT TO US WILL HAVE NO VALUE DECLARED WHEN SHIPPED BACK TO YOU AS DOING SO MAY CONSTITUTE INSURANCE FRAUD.

ITEMS NOT COVERED BY OUR LIMITED WARRANTY - Case and bracelet parts, crowns/stems, dials, hands, case backs and bracelet links which are not installed as new parts by us at the time of repair/service are NOT covered. Damage to the crystal or case is not covered under any circumstance. Damage to the watch and/or any of its parts due to shock, modification, neglect, abuse and/or water exposure/damage is not covered by any warranty.

The explanations and examples below are NOT designed or intended to be all inclusive of what constitutes neglect, abuse, shock, modification and/or water damage. They are designed to provide the watch owner with information to aid in their understanding of what our limited warranty does not cover, and to help you understand what NOT to do with your watch. Scenarios other than the examples listed, which would be deemed an exclusion to our limited warranty, are possible.

Water damage is NOT covered by our limited warranty, and our testing and/or verification of your watch's water resistant rating is not an extension of any warranty or guarantee of water resistance. What does this mean? When your watch left our facility, it was DRY on the inside and out. IF your watch says 'water resistant' on the case back, or has a number followed by the letters BAR, ATM, METERS or FEET imprinted on the dial and/or case back then your watch was pressure tested when it left our facility. If your repaired watch also includes a receipt that states 'TEST PASSED' then your watch passed our pressure testing procedures. This insures that, WHEN YOUR WATCH LEFT OUR FACILITY, it was water resistant to a rated depth per ISO 2281 (for non-diver's models) and/or ISO 6425 (if a "diver's" watch), respectively. HOWEVER (KEEP READING) we can not control what you do with the watch when it is on your wrist. If you notice water or moisture on the dial or underneath the crystal of your watch, it is because you did something that compromised the watch's water resistance (dropped the watch, banged a pusher, pressed a pusher underwater, failed to close the crown fully, chipped and/or cracked the crystal, opened the watch up to see what was done, etc.) AND then exposed the watch to a source of moisture or liquid. Yes, that is how water got in. Yes, you did it. And yes, if you want us to dry it out and repair it you will have to pay us to do this. We do NOT warranty water resistance, nor did your original manufacturer warranty. And no water-resistant watch should EVER be exposed to hot, soapy, high pressure water as this may overcome the water resistant seals, flood the case and cause internal damage to the watch.

"Modification" Examples (TAMPERING) - Repaired watches that have been opened and/or tampered with by ANYONE will VOID all warrantees, AND WE WILL NOT HONOR THE WARRANTY OR REFUND ANY REPAIR PAYMENTS. This includes sending your watch to an "authorized repair facility" or opening the watch yourself after we have repaired it, either of which will void your repair warranty. IF YOU DECIDE TO SEND THE WATCH TO SOMEONE ELSE AFTER WE HAVE REPAIRED IT, AND DURING THE WARRANTY PERIOD, THIS IS AT YOUR COST, AND YOU WILL NOT BE REIMBURED OR REFUNDED ANY MONIES BY BFW CO. If ANYONE opens the watch's case back and breaks the unique external and INTERNAL seal markers we have created, your warranty with BestFix Watch is VOID/WORTHLESS. (Translation = you will receive no warranty service, and/or your warranty repair will be denied.)

"Abuse" Examples - Owners who operate the watch improperly are the biggest cause of problems with a repaired watch. It is possible to BREAK a watch, simply by not knowing how to use it properly. Overwinding a mechanical watch will break it. Dropping a watch will break it. Exposing a watch with minimal, questionable and/or no water resistance to WATER or MOISTURE will eventually ruin it. Attempting to adjust or set the date of a watch when the dial side gearing is at or near its internal change of the day, month, moon phase, etc, may break the mechanism if the watch does not have safety system to prohibit this (and many vintage watches have no safety system to prevent this damage - even some modern mechanical watches can be broken this way). Attempting to open a watch to adjust something yourself will break it and destroy the water resistance that may have been previously verified. Wearing a watch to do high-shock activities, such as banging your fist against something, may break a mechanical watch that is not well shock protected. The list of incredible things that owners may or can do to an expensive watch is almost endless. Hopefully you get the picture. If NOT, please STOP wearing your expensive watch. You will BREAK it. We do NOT repair watches for free, and our limited warranty is designed for educated and sophisticated watch owners who treat their watch with TLC and prudence. It is NOT our responsibility to educate you on every aspect of your watch's safe use and proper operation. If you are unsure of something, ASK us BEFORE you decide to 'see for yourself.'

"Neglect" Examples - Some examples of neglect include leaving the watch in the hot sun, or the dash of your car, or sitting it on top of the grill, even for 'just a second' after you had 'turned it off' (you think it might have still been hot enough to burn your hand?!); leaving the watch in your pants and/or coat pocket and having it go through the washing machine and/or to the dry cleaners; failing to have the watch properly serviced at the proper service interval (changing a low battery, servicing a mechanical watch's oil and grease, replacing and/or repacking gaskets and/or seals); loaning your expensive watch to your 'best friend' (until now) and/or son or son-in-law who brings it back broken and/or wet inside and swears, 'But I didn't do anything to it!' Other scenarios are possible, and yes - our owners have done all of the above.

"Shock" Examples - Some examples of shock include dropping your watch onto ANY surface from ANY height (watches are surprisingly fragile); stepping on your watch, driving over your watch (okay, this would be crushing it); wearing your watch on your wrist when you decide to do activities that involve the potential of sudden acceleration or deceleration of your wrist/hand.

"Owner Ignorance"
Examples - This condition arrises when the owner of a watch has performance expectations that the watch was never designed to meet or can no longer meet (as in the case with many vintage watches), and/or the owner forces the watch to exceed these inaccurate performance expectations.  Expecting a watch that is rated to 3 ATM to survive swimming in a pool is an example of owner ignorance.  Expecting a 40-year old Seiko automatic mechanical watch to run for 24 hours or more without the watch being worn actively and sufficiently to wind the mainspring fully is an example of owner ignorance.  Attempting to 'quick set correct' the date on a modern watch via the crown when the hour hand is between 2300 (11 p.m.) and 3:00 a.m., and damaging the date set mechanism, is a flagrant example of owner ignorance. Many other examples are possible and are referenced in other sections of this page.  However, the sky is unfortunately the limit when this category is in question.  Please 'educate' yourself in the performance dynamics and limitations of your watch.

"Return Shipping" - A $15 fee is assessed to process and return a watch submitted for a warranty evaluation. 



 



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