ered by the warranty. NO REFUNDS are provided.
All watches sent in for repair estimates must arrive with estimates prepaid (available at our secure shopping cart at www.shop.bestfixwatch.com) and accompanied by a completed shipping/repair authorization form, available as a download only after you have prepaid your estimate fees. If your watch arrives without a prepaid estimate, we will attempt to accomodate you, provided we have available estimate slots for the current month. If, however, we have no estimate slots available for the current month, you can elect to wait a few weeks until the next month of available estimate slots, or we can return your watch unrepaired and undiagnosed, for a return shipping charge of $30.
Cyber defamation, slander and libel - Because of the uncontrolled nature of the Internet BestFixwatch.com has a policy against cyber defamation. Purchaser agrees not to post any information which is detrimental to the reputation of John W. Safranek and/or BestFixwatch.com on any medium whatsoever including, but not limited to, the Internet, or to any person or organization, and shall not induce a third party to do the same. BestFix Watch.com will pursue damages in cyber defamation, slander and libel incidents to the full extend of the law.
If you send a watch via United States Postal Service, and insure it for $50 or less, USPS is now authorized to leave this level of insured parcel without signature, and we will NOT be responsible for the watch's safe arrival. Please insure your watch for at least $100 to insure that it will be signed for.
Claims for items lost or damaged in transit must be made within 30 days of shipping from BfW Co. We are not responsible for watches damaged in shipping en route to or from our facility. The customer is 100% responsible for the watch's safe packaging and method of carrier and adequate insurance. We do NOT recommend ANY particular carrier for sending the watch to us. Use the carrier of your choice and at your own risk.
In the unlikely event that you do not receive your repaired watch on time, please contact us. If you do not indicate an insurance amount on your signed repair authorization form, then we only insure the outgoing watch for $100.00, AND WE WILL OLNLY BE LIABLE FOR THAT AMOUNT. When your carrier delivers your insured and/or registered watch package, you will be required to sign for it (NO EXCEPTIONS).
If you are signing for your repaired watch and notice that our blue and white security tape has been cut open or tampered with, DO NOT SIGN FOR THE WATCH. Tell the carrier that you would like your watch taken back to the carrier's hub facility and left with the supervisor of the facility. You should then go to carrier's hub facility and open the package in the presence of the facility supervisor. This way, if there has been pilfering or loss of the watch, you will have a witness, and can more easily file a loss claim. This is also true if your are about to sign for a registered package. If the brown tape does not have red date stamps on ALL of the seams, or appears to have been opened, DO NOT SIGN FOR OR ACCEPT THE PACKAGE. Have it returned to the postmaster supervisor at your local post office, and then schedule an appointment with the postmaster to open the parcel in his or her presence.
If you receive a repaired watch from us, and then YOU decide to ship it to another destination, WE ARE NOT RESPONSIBLE FOR THE WATCH's SAFE ARRIVAL AT THE SECOND DESTINATION.
We are not liable for damages to the watch that are apparent when the watch is received by us. If damage is found during the intake assessment, it will be noted and photographed, and you will be advised of this damage in writing (via email) prior to repairs being performed.
Repairs and/or parts are warranted (guaranteed) for 6 months, 1 - 2 years, or lifetime (certain power cell replacements) from the date of original repair (depending on the warranty period printed on your repair invoice). If your watch requires warranty service all shipping charges (ougoing and incoming) must be paid by you. We do not reimburse for shipping charges associated with a warranty claim.
Watch battery replacement warranty, when applicable on qualifying repairs (movement replacements), will cover the replacement of the battery when sent under terms by the original purchaser of the qualifying repair, and no additional service will be performed other than replacement of power cell. Purchaser will be responsible for all shipping costs (incoming and outgoing) under this warranty.
Water damage is NOT covered by ANY warranty or guarantee. If your watch passes a pressure test, it is confirmed to be water resistant to ISO 2281 (for non-diver's models) and/or ISO 6425 (if a "diver's" watch), respectively, when it leaves the facility. We can not control what you do with the watch when it is on your wrist. No water-resistant watch should EVER be exposed to hot, soapy, high pressure water as this may overcome the water resistant seals, flood the case and cause internal damage to the watch.
Case and bracelet parts not purchased and installed by BfW Co. are not covered by warranty (crowns/stems, crystals, dials, hands, case backs, bracelet links). Damage to the crystal or case is not covered under any circumstance. Damage to the watch due to neglect or abuse is not covered by any warranty.
The repair warranty extends only to BfW Co's re-attempts of the original repair.
"Modification Defined" - Repaired watches that have been opened and/or tampered with will VOID all warrantees, AND WE WILL NOT HONOR THE WARANTY OR REFUND ANY REPAIR PAYMENTS. This includes sending your watch to an "authorized repair facility" after we have repaired it, which will void your repair warranty. IF YOU DECIDE TO SEND THE WATCH TO SOMEONE ELSE AFTER WE HAVE REPAIRED IT, AND DURING THE WARRANTY PERIOD, THIS IS AT YOUR COST, AND YOU WILL NOT BE REIMBURESED OR REFUNDED ANY MONIES BY BFW CO. If ANYONE opens the watch's case back and breaks the unique external and INTERNAL seal markers we have created, your warranty with BestFix Watch is VOID/WORTHLESS. (Translation = you will receive no warranty service, and/or your warranty repair will be denied.)
The minimum estimate/diagnosis charge is either $25, $50 or $75, depending on the watch type/value and condition. This fee applies to your repair cost (if you elect to have repairs performed), OR applies to processing and return shipping should you choose not to have repairs completed.
If you submit a watch for repair and do not include a valid email address AND phone number, you will be charged an additional $10.00 administrative fee to cover the time required to type you a physical letter and mail it to you. This fee will also apply to your repair cost (bring the cost of any repair down by that amount) if you elect to have the repair performed.
Refusal to pay the required estimate and/or administrative charges will result in your watch being returned to you ONLY after you pay a required $30.00 USPS Postage Return fee (insurance restrictions apply). If you refuse to pay this fee, your watch will be returned to you via USPS COD for postage and an administrative charge of $30.00 (to cover the cost of our time having to stand in line at the post office to mail your COD package). We do NOT estimate watch repairs for FREE, and anyone that tells you they do this is being dishonest, as they WILL charge you a fee to send the watch back to you, if you decline repairs.
BfW is NOT responsible for watch gift boxes sent by the customer when mailing in a watch for repair. Watch gift boxes are typically thrown away upon receipt of your watch. If you mail us your watch's gift box (the box it came in when you bought it), you are requesting that we throw it away. It is not SAFE to ship the watch in this box, we will NOT store it for you, and we will NOT return it to you. So, if you like the gift box, don't send it. We don't repair gift boxes.
Failure to accurately complete and submit the BfW Co. shipping form, complete with a working phone number and accurate email address, when mailing in your watch for an estimate or repair will result in a $10 administrative charge being assessed to either the estimate charge or the repair charges.
Notice: Items sent to us without a repair or diagnosis fee, and that are not paid for within 30 days of notice are deemed forfeit, and will be disposed of in accordance with Texas Unclaimed Property Laws.
INSURANCE CLAIMS for watches lost or damaged in transit:
BfW Co. assumes NO responsibility for your watch while in transit to or from our facilty. Accordingly, you are advised to select the carrier of your preference for shipping the watch to us, and to insure the watch for its replacement value. We recommend you only send ONE watch at a time, or one watch per BOX to us, and that you send your watch via a trackable means. We do NOT answer questions about your watch's arrival status. Check to see if your watch has arrived by TRACKING it with the carrier YOU utilize.
REPLICA WATCHED SENT TO US WILL HAVE NO VALUE DECLARED WHEN SHIPPED BACK TO YOU AS DOING SO MAY CONSTITUTE INSURANCE FRAUD.
We will ONLY send the watch to the address you indicate on the shipping form - provided that this address is the SAME address as your billing address (if paying by credit card). We will insure the watch for the value YOU indicate on the shipping form; however, you should be aware that simply declaring an arbitrary value for your watch on the shipping form, and attempting to file a claim for a lost or damage watch (RARE) may not result in you being paid the value you declare. Example, you send a fifteen-year-old Tag Heuer quartz watch which is in good condition (not new, but well used). You indicate on the shipping form that this watch is valued by YOU at $1,000. The watch is lost in the mail on its return to you from us (rare). We (BfW) file the claim for insurance, and the carrier decides to value your watch at only $500 as this is the TRUE value of a watch in similar condition to yours. The payment for your claim is then only $500, and NOT the $1,000. Therefore, if you are going to value your watch at a specific amount, be prepared to defend this amount with a formal appraisal by a third party (jewler) and/or with a receipt for the watch when purchased new. In the rare event that your watch is lost on its return to you, your payments for repairs are NOT REFUNDABLE.
If your watch is lost (rare) while being shipped back to you, and an insurance claim is paid to BfW Co. by the carrier, you WILL be required to sign a notarized affidavit of non-receipt of your watch prior to any insurance check being issued to you by BfW Co. Should you fail or refuse to sign this affidavit and have it notarized (at your expense), NO insurance payment will be made to you by BfW Co.
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